Frequently Asked Questions
Do you have a showroom? How can I see your products?
We currently do not have a showroom. We provide high resolution and accurate dimensions to help you make your decision.
If you are still unsure of a product, contact us and we will be happy to assist you as best as we can to help you make an informed decision.
How can I track my order?
For in stock items: Once an order is placed, our logistics partner will call you to arrange an appropriate time for delivery. Live on-board tracking of the delivery driver will then be activated on the day of delivery.
For pre-order and custom items: Once the item has arrived at our warehouse, the above will apply.
Can I update or cancel my order?
There is usually a 24 hour grace period if you would like to cancel or update your order. We do work quickly here, so please let us know as soon as possible .
Custom orders will be confirmed with you via email prior to us commencing production.
How long will it take for my order to arrive?
* Please note that there are currently global shipping delays and all shipping times have been extended *
In stock items: Our logistics partner will endeavour to ship items out within 5 business days. All white glove deliveries will be contacted to arrange an appropriate time for delivery.
Custom orders or pre-orders: The estimated shipping time in Australia for furniture items is currently 10-12 weeks.
We endeavour to have items produced quite quickly to reduce your wait time, however, the current shipping crisis means that a lot of the 10-12 weeks is spent in transit and completely out of our control.
What do I do if my product arrives damaged?
All our deliveries are fully insured. It is the customers’ responsibility to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. We suggest that customers take pictures of the damaged goods for the insurance claim. A replacement will be sent out as soon as possible after investigation.
fform will bear the delivery cost for replacements only if the claim is lodged within 24 hours receipt of goods. Any claims after 24 hours will be treated as a warranty claim and the buyer has to pay for replacement's delivery cost.
How do I obtain a refund or exchange?
We do not offer refunds, so please make up your mind before purchase.
We offer exchanges within 7 days. The return delivery cost and a 20% restocking fee applies if goods are not returned in original condition or packaging. Once we receive and inspect the goods, we will process the exchange if items are in perfect condition.
7 day exchange policy does not apply to furniture. Furniture purchases cannot be exchanged, cancelled or returned.
All sale and discounted items are final sale.
Our handmade wood product disclaimer
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts—this is not a fault, but a natural occurrence within the fibres of a natural product. We advise you to keep the product in consistent, stable conditions to minimize the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product.
Some of your products are out of stock, what should I do to pre-order?
If there is no option to pre-order with an estimated delivery date, please call email us to place an order. Once payment has cleared, we will issue an invoice and advise you on the estimated arrive date of your order.
How do I know the delivery cost for my order?
Due to the difference in the size of products, delivery cost may vary. Shipping costs will be calculated at checkout.
All furniture items are delivered with white glove delivery service, which includes delivery into doors, assembly and rubbish removal.
Can I pick up the item from your warehouse?
Unfortunately, we are unable to accommodate warehouse pick ups.
Where are your products designed and made?
All our products are designed in Sydney, Australia.
We work with specialised manufacturers across China to bring our designs to life.
All wood and stone items are constructed from imported materials, such as American Oak wood and Italian Calacatta Viola.
Do you ship internationally?
Yes! If shipping does not adjust at checkout just shoot us through an email at firstname.lastname@example.org to get a shipping quote
What currency is used on this site?
All prices and orders are displayed and calculated in Australian Dollars (AUD).