Returns & Warranty
We do not offer refunds, so please make up your mind before purchase.
We offer exchanges within 7 days. The return delivery cost and a 20% restocking fee applies if goods are not returned in original condition or packaging. Once we receive and inspect the goods, we will process the exchange if items are in perfect condition.
- 7 day exchange policy does not apply to furniture. Furniture purchases cannot be exchanged, cancelled or returned.
- All sale and discounted items are final sale
Damaged Goods - Refunds:
It is important that the buyer inspects all goods within 24 hours of receipt of goods. Damages must be reported with 24 hours of receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Faulty claims outside of the 24 hour reporting period will be treated as a warranty claim and, the customer will bear the delivery costs incurred in the claim process.
It is also required that all items are returned in their original wrappings and not assembled or part assembled in any way. Otherwise, a 20% restocking fee will apply if goods are not returned in their original condition.
We will not refund or replace a product where in our reasonable opinion the product has following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
Warranty Terms & Conditions:
fform warrants all goods, except for fragile items (under note: 24hr notification), from manufacturing defects that is, material and workmanship for a 12 months period.
Whilst we have a warranty on most of our products, it does not cover normal wear and tear, commercial use, damage arising from abnormal use, improperly maintained or modified goods. Please see below for our wood product disclaimer.
Any claims after 24 hours will be treated as warranty claims and delivery/pickup charges will apply.
Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.
Information and disclaimer on our wood products
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.
We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product. We cannot guarantee that the wood will not move/warp/shrink if placed in a conservatory or beside large bi-folding doors.
All wood products will are produced using timber that is treated to reasonably protect against issues such as insects and rot, but the risk of these issues these cannot be removed entirely. If any issues are found to exist on your products, we recommend treating the affected areas with suitable repellent chemicals to help minimise the risk of any further issues. Having taken all reasonable steps to avoid this such issues, we cannot be held liable for any related damage caused.
All our products made from wood, which is a natural product and contains it's own unique variations in every piece. Even our products made from or and oak, which are more uniform than ash wood and will have their own characteristics of tone and grain which we cannot control the appearance of.