Refund policy
We do not offer refunds, so please make up your mind before purchase.
We offer exchanges within 7 days. The return delivery cost and a 20% restocking fee applies if goods are not returned in original condition or packaging. Once we receive and inspect the goods, we will process the exchange if items are in perfect condition. For all exchanges, please email us at hello@fform.life.
Custom orders will not be eligible for refund or exchange.
All sale and discounted items are final sale.
Damaged Goods - Refund Policy
It is important that the buyer inspects all goods within 24 hours of receipt of goods. Damages must be reported with 24 hours of receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Faulty claims outside of the 24 hour reporting period will be treated as a warranty claim and, the customer will bear the delivery costs incurred in the claim process.
It is also required that all items are returned in their original wrappings and not assembled or part assembled in any way. Otherwise, a 20% restocking fee will apply if goods are not returned in their original condition.
We will not refund or replace a product where in our reasonable opinion the product has following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
Warranty Terms & Conditions
fform warrants all goods, except for fragile items, from manufacturing defects that is, material and workmanship for a 12 months period.
Whilst we have a warranty on most of our products, it does not cover normal wear and tear, commercial use, damage arising from abnormal use, improperly maintained or modified goods.
Any claims after 24 hours will be treated as warranty claims and delivery/pickup charges will apply.
Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.