Delivery
From our hands to your home.
How long it takes
Every fform piece is made to order, just for you. Here's the journey from your order to your home.
- Made for you: 10 to 12 weeks. From the day you order, your piece is made and arrives at our warehouse. We'll confirm your timeline when you order and keep you posted along the way.
- Delivered to you: approximately 2 weeks. Once your piece reaches our warehouse and is checked, we'll be in touch to book delivery, which takes approximately 2 weeks, depending on the size of your piece and how complex the delivery is. Heavy and bulky pieces that need more than two people to move, and deliveries to regional and remote areas, may take longer.
Choose your delivery
You choose your delivery when you order. Here's exactly what each one includes, so there are no surprises on the day.
| Standard delivery | White glove delivery | |
|---|---|---|
| Delivered to | Your front door or garage, ground level | The room of your choice |
| Brought inside | No | Yes |
| Stairs | No | Yes, up internal and external stairs or via a passenger lift |
| Placed in position | No | Yes, placed where you want it |
| Unpacking | No, your piece arrives wrapped | Yes, unwrapped and checked with you |
| Packaging removal | No | Yes, we take it away |
| Assembly | No | Yes, light assembly such as attaching legs, bases or modules |
| Delivery team | 2 people | 2 specialist furniture movers, more for heavy pieces |
| Cost | Calculated at checkout | Calculated at checkout, or quoted for custom orders |
Standard delivery suits smaller pieces, ground floor homes, or if you have help on hand to carry your piece in. Our team won't enter your home, so please make sure you can move it inside safely.
White glove delivery is our recommendation for sofas, dining tables, stone and anything heavy, large or going upstairs. We cover part of that cost, because a piece made this carefully deserves to arrive the same way.
What our delivery team can't do
On either service, for everyone's safety:
- We can't move or rearrange your existing furniture, or take away old furniture.
- We can't carry pieces up spiral staircases, over balconies, or hoist or crane them. If your home needs this, let us know and we'll quote it separately.
- The path from the street to your room must be clear and free of hazards.
- We can't wall-mount, connect or install anything beyond the light assembly above.
Booking your delivery
Our delivery partner will be in touch to book a time, Monday to Friday between 8am and 3pm. Someone needs to be home to receive and sign for your piece.
Need to change your delivery date? Just let us know as early as you can. If you give us less than 48 hours’ notice, or no one is home to receive your delivery, a redelivery fee applies. This is in addition to your original delivery fee and starts from $149. For white glove, heavy or regional deliveries, the fee is the actual cost charged by our delivery partner, which we’ll confirm with you before rebooking. Once your delivery is booked, the delivery address can’t be changed.
Tell us about access before delivery
Your piece is made to your size, so getting it into your home matters as much as making it. Before your delivery is booked, please measure your doorways, hallways, stairwells and lifts, and email hello@fform.life if your home has:
- Stairs, including how many flights
- Narrow doorways, hallways or tight corners
- A lift, and its internal size
- Limited parking, a steep driveway or a long walk from the street
- Building rules, such as booked loading docks, lift bookings or set delivery times
Photos help. The more we know, the better we can plan, whether that's extra hands, a different route in, or adjusting a design before it's made.
If access issues aren't shared before delivery and your piece can't be delivered safely, we may need to rebook, and extra delivery costs may apply.
Will it fit?
Please check that your piece will fit through every doorway, hallway, stairwell and lift on its way to your room before you order. Dimensions are listed on every product page, and our team is happy to help if you send us your measurements. Because each piece is made to order, we can't accept a return if it doesn't fit, so it's worth measuring twice.
What it costs
Delivery is calculated at checkout, based on your address, your order and the delivery option you choose. For larger or regional deliveries, we may confirm the final cost with you before dispatch.
When it lands
Take a good look once it's unwrapped. If anything's not right, tell us at hello@fform.life with a few photos and we'll take care of it. See Returns & Refunds.