Terms & Conditions

Welcome to fform. Every piece we make is made to order, so we've set out everything you need to know before, during and after your purchase. If anything's unclear, our team is here at hello@fform.life.

1. Currency

All prices on our website are in Australian dollars (AUD) and include GST.

2. Natural materials, images and variation

Our pieces are made by hand from natural and hand-finished materials, so no two are exactly alike. This is part of their character, not a fault.

• Stone: marble, travertine and limestone vary in veining, tone, pitting and pattern from slab to slab, and from the samples and images on our website. Natural stone is porous and will develop a patina over time.
• Timber: grain, knots and colour vary between boards, and timber naturally moves and mellows with light and seasons.
• Fabric: colour can vary slightly between dye lots, and natural textures will soften and settle with use.
• Metal and finishes: hand-applied finishes such as rubbed bronze, waxed brass and patina are unique to each piece and will continue to develop over time.

Screens display colour differently, so we recommend ordering swatches before you buy. See our Care Guide to keep your piece at its best.

Images and renders

The images of our pieces on our website, in our catalogues and on social media, including 3D renders, styled photography and swatch images, are for illustration only. They show the design, not your exact piece.

• Colour and finish: colour, texture, grain, veining and finish may vary from what you see on screen, depending on lighting, photography, rendering and your device's display settings.
• Renders: some of our images are computer-generated renders, created before the piece is made. They represent the design, proportions and materials, but your finished piece may vary.
• Styling: props, cushions, throws, accessories and other pieces shown in images aren't included unless they're listed as part of your order.
• Size: the dimensions on the product page, not the images, are the reference for size. As each piece is made by hand, dimensions may vary.

Differences between images and your piece that fall within the natural and display variations described above are not a fault. If a particular colour or finish matters to you, please order swatches or ask us for photos of the actual material before you buy. This doesn't affect your rights under the Australian Consumer Law if your piece is significantly different from its description.

3. Placing your order

Please review all product details carefully before ordering, including dimensions, materials, finishes and lead times. Our team is happy to help before you buy.

Your order is confirmed once payment has been received and we've sent you an order confirmation. We may decline an order, for example where a price or product detail on our website is incorrect, and will refund anything you've paid.

Quotes are valid for fourteen (14) days from the date of issue. Where a quote includes promotional pricing, that pricing is valid only until the promotion ends, unless we confirm otherwise in writing.

4. Made to order

Every fform piece is made to order, just for you.

• Payment: full payment is required at the time of order to secure your piece and begin production.
• Changes: if you need to change anything, contact us within twenty-four (24) hours of your order. To meet your lead time, your piece usually goes into production within 24 hours, so changes after this may not be possible.
• Lead time: allow approximately 10 to 12 weeks from your order for your piece to be made and arrive at our warehouse. We'll confirm your timeline in your order confirmation and let you know promptly if anything changes. Lead times are estimates and can be affected by production, freight and supply chain factors.
• Change of mind: you may cancel for a full refund within twenty-four (24) hours of your order. After that, we can't offer a refund for a change of mind. If you need to cancel after production has started, we'll refund what you've paid less the costs already incurred on your order, such as materials and work completed, and show you how we calculated them.

5. Trade accounts

Trade pricing is available to approved trade account holders only and is confirmed when your account is approved. Trade orders begin production once payment has been received in full. Trade orders are subject to these terms unless we agree otherwise in writing.

6. Delivery

Once your piece arrives at our warehouse and has been checked, we'll contact you to book delivery, which takes approximately two (2) weeks depending on the size of your piece and how complex the delivery is. Heavy and bulky pieces that need more than two people to move, and deliveries to regional and remote areas, may take longer.

• Address: a street address is required for delivery. We can't deliver to a PO Box. If your address changes, please let us know before your delivery is booked. If a delivery can't be completed because of an incorrect address, a redelivery fee may apply.
• Access: please tell us before delivery about stairs, lifts, narrow doorways, tight corners, parking or building rules. If access issues aren't shared and your piece can't be delivered safely, we may need to rebook and extra delivery costs may apply.
• Someone home: someone must be home to receive and sign for your piece. Delivery is complete once proof of delivery has been signed.
• Remote and oversized deliveries: we may ask for an additional freight contribution for regional or remote areas, or for very large or heavy pieces. We'll always confirm this with you before delivery.
• Standard delivery: delivered by our delivery team to your front door or garage on ground level. It doesn't include bringing your piece inside, carrying it up stairs, unpacking, packaging removal or assembly.
• White glove delivery: delivered by specialist furniture movers to the room of your choice, including up stairs or via a passenger lift, placed in position, unpacked, light assembly (such as attaching legs, bases or modules) and packaging removal.
• On either service: we can't move existing furniture, remove old furniture, use spiral staircases, hoist or crane pieces, or wall-mount or install anything. Access must be clear and safe. Hoisting or other special handling can be quoted separately.
• Rescheduling: please give at least 48 hours' notice to change a booked delivery, otherwise a redelivery fee of $150 may apply.
• Will it fit: it's your responsibility to check your piece will fit through doorways, stairwells and lifts to its room. As each piece is made to order, it can't be returned because it doesn't fit.

7. Damaged or faulty goods

Please inspect your piece once it's unwrapped and let us know as soon as possible if anything isn't right, ideally within forty-eight (48) hours. Email hello@fform.life with your order number, name, contact details and:

• a photo of the whole piece
• two close-up photos of the damage or fault
• a photo of the packaging, if it was damaged

We'll assess the issue and let you know the next steps. We may need to inspect the piece or arrange for it to be returned. Reporting early helps us resolve things quickly, but reporting later does not affect your rights.

Under the Australian Consumer Law, the remedy you're entitled to depends on whether the problem is a major or minor failure.

A major failure is one where a reasonable consumer would not have bought the product had they known about the problem, or where the product is significantly different from its description, substantially unfit for its normal purpose and can't easily be fixed within a reasonable time, or is unsafe. For a major failure you can choose to:

• reject the product and receive a full refund; or
• reject the product and receive a replacement of the same type, or of similar value if reasonably available; or
• keep the product and receive compensation for the drop in its value.

For a minor failure, we will choose whether to repair the product within a reasonable time, replace it, or refund it.

We cover the reasonable cost of collecting, returning or repairing a faulty piece.

8. Change of mind policy

Every fform piece is made to order, just for you. You may cancel for a change of mind within twenty-four (24) hours of placing your order for a full refund. After 24 hours, we do not accept cancellations, returns or exchanges for change of mind.

Remedies are always available to you under the fform Warranty and the Australian Consumer Law for faulty products. Warranty and faulty product claims can be made for up to five (5) years on indoor structure, depending on the component. See our Warranty and Consumer Guarantees page for the full details.

Sale and discounted pieces are final sale and can't be returned for change of mind, except where required under the Australian Consumer Law.

9. Welcome offer

Our welcome offer gives 10% off your first order of full-priced pieces when you sign up to our emails. It can be used once per customer and can't be combined with any other discount, promotion or trade pricing, or applied to sale items, swatches or past orders.

10. Pricing and promotions

Prices on our website may change at any time. Promotions run for the period stated and can't be applied retrospectively to orders placed outside that period. We may correct genuine pricing or listing errors and amend or end a promotion where permitted by law.

11. Warranty

Our pieces are covered by a warranty against manufacturing defects from the date of delivery:

	Indoor	Outdoor
Structure	5 years	2 years
Materials and workmanship	2 years	1 year

The warranty applies to residential use in Australia and to pieces used and cared for as described in our Care Guide. It doesn't cover everyday wear, the natural variation described above, accidental damage, misuse, modifications or commercial use unless agreed in writing. Full details are on our Warranty page.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law that cannot be excluded, restricted or modified by law.

12. Privacy and marketing

We collect personal information only when you give it to us, such as when you place an order, sign up to our emails or contact us. We use it to fulfil your order and, if you've opted in, to send you news and offers. You can unsubscribe at any time. See our Privacy Policy for more.

13. Our designs and intellectual property

Unless otherwise stated, we own the copyright and other intellectual property in our designs and in the content on this website, including photography, text and graphics. Please don't copy, reproduce, adapt or distribute our designs or content without our written permission.

14. Website use

The content on our website is for general information and may change without notice. We work hard to keep it accurate, but product information and images may occasionally contain errors. This website may link to other websites, and we're not responsible for their content.

15. Governing law

These terms are governed by the laws of New South Wales, Australia.

16. Contact

fform Pty Ltd · ABN 88 652 343 381
PO Box 198, Double Bay NSW 2028
hello@fform.life