Design Service: Full House

• Style questionnaire covering palette, aesthetic, budget and references
• A 60-minute video call to walk through your home and brief, a 30-minute follow-up call, and a 15-minute check-in if required
• One overall palette and style direction across the whole house
• Concept board for each space: materials, fabrics and finishes
• Furniture layout plan for each space, drawn from your measurements
• Furniture selection from the full fform catalogue, with customisation (dimensions, materials, fabrics, finishes)
• Itemised quote for your selected pieces
• Two rounds of revisions, covering all spaces

• Concepts delivered within 25 business days of receiving your completed questionnaire and measurements
• Each revision returned within 10 business days

For each space:

• Room dimensions, including ceiling height
• Photos from each corner of the room
• Window, door and power point positions
• Access details: stairs, lifts, doorway widths
• Any references or inspiration

A floor plan of the house is the most helpful thing you can send.

• One channel. Everything goes through email, so nothing gets lost. We reply within 2 business days. We don't take briefs or feedback by DM, text or phone.
• Feedback in rounds. Gather your thoughts into one email per round and we'll work through them together. Revision requests are due within 30 days of receiving your concept.
• Advice has a scope. Your package covers the spaces and pieces in your brief. New questions outside it, such as styling advice or a second opinion on something you've found elsewhere, are booked as extra time at $195/hr.
• Extras. Additional revision rounds $150. Additional video meetings $195/hr, in 30-minute blocks. Extras are not credited.

• Change of direction. A new palette, new style or added spaces is a new brief, charged at the package price.
• Not included. Site visits, 3D renders, styling and decor sourcing, lighting and joinery plans, paint selection, project management and installation. These are available on our Full Residential & Commercial service, by quote.
• Measurements. You're responsible for the measurements you supply. Before any custom piece goes into production, you'll sign off a dimensioned drawing.
• Refunds. Full refund if you cancel before your first video call. Once your first call has taken place, the design fee is non-refundable.
• Credit conditions. One credit per package, applied to a single order. Not transferable and not redeemable for cash.